PRIVACY POLICY
Our privacy policy at a glance
- Who we are. We are ORKLI S.COOP and BELCHEM GmbH, and we process your personal data as controller. This means that we are responsible for how we process and protect your data.
- What we use your data for. We will use your data (collected online or through other means), among other purposes to respond to your queries, solve your doubts and attend your suggestions.
- Why we use your data. We are entitled to use them because we have a legitimate interest to respond to your queries, solve your doubts and attend your suggestions.
- Who we share your data with. We share your data with service providers who provide us with assistance or support, or third party providers, both inside the European Union.
- Your rights. You have the right to access, rectify or delete your personal data. In certain cases, you are also entitled to other rights, such as, for example, to object to us using your data, or to the portability of your data, as explained in depth below.
We encourage you to read our full Privacy Policy below to understand in depth how we will use your personal data and your rights over your data.
1. Who is the controller of your data?
Your data controllers are:
ORKLI S.COOP
C.I.F.: F20076758
Crtra. Zaldibia s/n, 20240 Ordizia ( Gipuzkoa) Spain
Registered of cooperatives (Euskadi)l Nª 109/86
Phone (34): 942088700
E-mail: home@orkli.es
and
BELCHEM GmbH
Ferdinand-Reich-Straße 8 D-09599 Freiberg (Germany)
Phone: 03731 207 70 – 0
E-mail: welcome@belchem.de
We have appointed a data protection officer for our company
Carsten Landwehr Consulting
Carsten Landwehr Bakumer Str. 27
49324 Melle
Phone: 05422 704 7858
E-mail: datenschutz@belchem.co
2. Why we process your personal data
Depending on the purpose for which we process your data from time to time, as explained above, we need to process one or other data, which will in general be, depending on each case, as follows:
- your identity data (for example, your name, surname, language and market from which you interact with us and contact data);
- connection and browsing data;
Remember that, when we ask you to fill in your personal data to give you access to any functionality or service of the Platform, we will mark certain fields as compulsory, since this is information that we need to be able to provide the service or give you access to the functionality in question. Please take into account that, if you decide not to make such data available to us, you may be unable to enjoy those services or functionalities.
We will process your personal data for the following purposes:
Purpose |
+info |
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To meet requests or applications that you make through the Corporate Contacts and Customer Contacts channels |
We only process the personal data that are strictly necessary to manage or resolve your request or application. |
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Analysis of usability and quality to improve our services |
If you access our Platform, we inform you that we will treat your browsing data for analytic and statistic purposes, i.e., to understand the manner in which users interact with our Platform and thus be capable of introducing improvements in the Platform, as well as to address the suggestions for improvements that, as user, you might send to us. |
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3. How we are legally permited to process your data?
The legal terms on which we are permitted to process your personal data also depends on the purpose for which we process them, as explained in the following table:
Purpose |
Legal standing |
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Corporate Contacts and Customer Contacts |
We consider that we have legitimate interest in answering the requests or consultations raised by you through the existing different contact channels. We understand that the processing of these data is also beneficial to you to the extent that it enables us to assist you adequately and answer to the consultations raised. |
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Analysis of usability and quality |
We consider that we have a legitimate interest in analysing the Platform usability and the user’s satisfaction degree, since we understand that the processing of these data is also beneficial for you because the purpose is to improve the user experience and provide a higher quality service, as well as to address the suggestions that you, as user, could send to us |
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4. How long will we keep you data?
The time for which we will keep your data will depend on the purposes for which we process them, as explained below:
Purpose |
Time for which the data are kept |
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Corporate Contact and Customer Contact |
We will process your data for the time necessary to meet your request or application. |
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Analysis of usability and quality |
We will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until we anonymise your browsing data. As well as during the strictly necessary time to address your suggestion. |
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5. Do we share your data with third parties?
Your data will not be transferred to any entity without your consent except for the transfers provided by law,
Your data may be communicated to entities or people directly related to ORKLI S.COOP/BELCHEM GmbH, and the services provided by it. Likewise, your personal information will be available to public administrations, Judges and Courts, for the attention of possible responsibilities arising from the treatment and provided that these transfers are protected by law.
Your data may also be transferred to companies that provide us with some type of advisory, computer maintenance, marketing, training or auditing services. These entities only have access to personal information that is necessary to carry out said services,
International data transfers are not planned outside the European Union or to entities that do not comply with the data protection standards established by EU regulation 679/2016
6.-What is the origin of your data?
The personal data processed by ORKLI S.COOP and BELCHEM GmbH are provided by the interested party, or obtained while browsing the website.
7.- What categories of data does ORKLI S.COOP and BELCHEM GmbH process?
ORKLI S.COOP and BELCHEM GmbH will process the data you provide us, which may fall into the following categories:
- Identification and contact data;
- Commercial information
- Server log files: The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically
8. What your rights are when making your data available to us
We undertake to keep your personal data confidential and to ensure that you may exercise your rights. Bearing that in mind, you may exercise your rights free of charge by writing us an e-mail to our e-mail address , simply informing us of the reason for your request and the right that you wish to exercise. If we consider this necessary to be able to identify you, we may request you to provide a copy of a document evidencing your identity.
In particular, notwithstanding the purpose or legal basis we use to process your data, you have the following rights:
- To request access to your personal data that we hold.
- To request that we rectify the personal data that we hold..
- To request that we erase your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, as we have explained above, or when we are no longer legally permitted to process them.
- To request that we cancel or limit the processing of your personal data, which entails that in certain cases you can request us to temporally suspend the processing of the data or that we keep them longer that necessary.
Where the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
Finally, we inform you that you have the right to file a claim before the responsible data protection regulatory authority, in particular, before the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).
9. Changes to the privacy policy
We may amend the information contained in this Privacy Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Platform (for example, through a banner or a pop-up). In any case, we suggest you to review this Privacy Policy from time to time in case minor changes are made or we make any interactive improvement, taking the opportunity that you will always find it as a permanent point of information on our Website.